::: 電子購物中心 :::

Frequently Ask Question

Q： Should we need to pay any charges to become the member of this website?

We sincerely welcome you to become our member of this website, it is FREE!

Q： Should we need to pay any transportation charges when ordering the products in this website?

For Macau Customer：
Customer who have clicked “ delivery”, will be collected MOP $20 as the service charge.

For Hong Kong Customer：
Customer will be collected not less than MOP $100 as the surface mail charge.

For Overseas Customer：
Customer will be collected not less than MOP $200 as the airmail charge.

Q： Can we take a look on the product at your retail shops and buy it directly?

Since the purpose of this website is for our customer to shop through the internet. Therefore, all the retail shops are just for our customer to pick up their ordered product personally. This website is run according to the law for the protection of consumers’ rights and interests, as well as to co-operate with the way of handling goods of the suppliers and the producers. If you have any questions about the product, you can report it to our customer service staff.

Q： What is the time for the delivery?

Local delivery：
For normal circumstances, after placing an order, it will take 3 to 5 working days for the delivery, except those products which need a longer delivery time.

By surface mail：
For normal circumstances, after placing an order, it will take 7 to 10 working days for the delivery, except those products which need a longer delivery time.

By airmail：
For normal circumstances, after placing an order, it will take 14 to 20 working days for the delivery, except those products which need a longer delivery time.

Q： If the customer had ordered the wrong product or dissatisfied, can he/she exchange another product directly?

Sorry! Since the working procedure is restricted, therefore, if you really had ordered the wrong product or dissatisfied after receiving the product, we could not provide any compensation for you to exchange another product.
If the customer requires to return the product, you may dial to the Customer Service Centre and the staff will help you to solve the problem.

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Frequently Ask Question

Hots!

Q：	Should we need to pay any charges to become the member of this website?
We sincerely welcome you to become our member of this website, it is FREE!

Q：	Should we need to pay any transportation charges when ordering the products in this website?
For Macau Customer： Customer who have clicked “ delivery”, will be collected MOP $20 as the service charge. For Hong Kong Customer： Customer will be collected not less than MOP $100 as the surface mail charge. For Overseas Customer： Customer will be collected not less than MOP $200 as the airmail charge.

Q：	Can we take a look on the product at your retail shops and buy it directly?
Since the purpose of this website is for our customer to shop through the internet. Therefore, all the retail shops are just for our customer to pick up their ordered product personally. This website is run according to the law for the protection of consumers’ rights and interests, as well as to co-operate with the way of handling goods of the suppliers and the producers. If you have any questions about the product, you can report it to our customer service staff.

Q：	What is the time for the delivery?
Local delivery： For normal circumstances, after placing an order, it will take 3 to 5 working days for the delivery, except those products which need a longer delivery time. By surface mail： For normal circumstances, after placing an order, it will take 7 to 10 working days for the delivery, except those products which need a longer delivery time. By airmail： For normal circumstances, after placing an order, it will take 14 to 20 working days for the delivery, except those products which need a longer delivery time.

Q：	If the customer had ordered the wrong product or dissatisfied, can he/she exchange another product directly?
Sorry! Since the working procedure is restricted, therefore, if you really had ordered the wrong product or dissatisfied after receiving the product, we could not provide any compensation for you to exchange another product. If the customer requires to return the product, you may dial to the Customer Service Centre and the staff will help you to solve the problem.